Ambulance Assist


The Ambulance Assist (AA) is the entry level for all SA Ambulance Service (SAAS) volunteers. Ambulance Assist’s always work with another Ambulance Responder, Ambulance Officer or Paramedic (depending on their stations location and workplace needs). The Ambulance Assist is trained to support the higher level officer in treating and transporting patients. The Ambulance Assist never solo or first respond. Ambulance Assist will complete the Nationally Accredited Certificate II in Medical Service First Response. A lot of our volunteers have found this qualification invaluable when applying for jobs or entry into other training. Many of our volunteers choose to progress beyond this level to provide greater level of care to their communities.

As you can appreciate, when someone calls 000 for ambulance assistance they have a high level of expectations on the professionalism and care provided. In country areas South Australia is indebted to the volunteers who provide this service. While the training may initially look daunting, it has been designed to be conducted in a graduated or tiered format, at a pace that suits your learning style and confidence.

What SAAS Will Do For You

  • Your Regional Team Leader (RTL) will be involved in your recruitment including helping you complete the recruitment application, a short interview and referee checks.
  • Your RTL will submit your application and other checks e.g. police and medical checks to the SAAS Volunteer Support Unit (VSU).
  • Your RTL will inform you of the progress of your application and the dates an Ambulance Assist course is scheduled. Usually these courses are conducted close to your town. However in some cases we may ask you to travel for courses. If this is the case your RTL will inform you of travel arrangements and how to claim expenses associated with travel. If accommodation is required for you to attend out of town training, the SAAS Clinical Education unit will organise this for you.
  • The Volunteer Support Unit (VSU) will process your application and issue a SAAS ID Number. VSU will inform you of when your application has been successful.
  • Your RTL will organise for you to be issued a SAAS uniform and ID card. You will be required to wear this uniform to all training workshops.
  • VSU will send you in the mail the ‘Volunteer Orientation Book’, we suggest it a good place to start your time SAAS journey. An eBook version is available below in the "Important Documents" section.
  • Your RTL will issue you with a “Volunteer Student Assessment Folder". Keep this folder safe. It contains a student Information Handbook. An eBook version is available below in the "Important Documents" section.
  • Your RTL and VTL (Volunteer Team Leader, the most senior volunteer on your local team) will ensure you are orientated to your local station and complete the induction activities with you. Refer to the Volunteer Orientation Book for these activities. It's mandatory these activities are completed before you attend day 1 of your course.
  • Clinical Education will provide your Ambulance Assist course material including pre-workshop material and deliver the face-to-face workshop training.
  • The workshop will be delivered by experienced trainers including Regional Education Network (REN) trainers, Paramedic Educators and in some cases your RTL. During the workshops, various skills and activities will be signed off by the trainers (you need to bring your Student Assessment Folder to all workshops).
  • After each workshop there is some short written assessments or activities to complete. These assessment and activity workbooks can be found in you Volunteer Assessment Folder. You need to complete these and submitted to your RTL. The RTL will ensure the workbook has been completed correctly and then submit to Clinical Education. We strongly recommend you keep a personal copy of these workbooks in the folder (use your station photocopier) before submitting the original. You need to successfully complete the workbooks and workshops allowing SAAS to issue you the Certificate II in Medical Service First Response, a great personal achievement.
  • You will also receive a Training Consolidation and Authority to Practice (ATP) workbook. An eBook version is available below in the "Important Documents" section. ATP is the authorisation by SAAS to practice at a particular level and delivery particular care using a variety of skills and Clinical Practice Protocols. All levels of SAAS ambulance staff hold an ATP. To be issued the Ambulance Assist ATP you will need to have:
    • Attended all the required face-to-face Ambulance Assist workshops
    • Successfully completed all the required workbooks
    • Successfully complete all the required skills consolidations (these are completed back at your station with team members, your VTC (Volunteer Training Coordinator), VTL and RTL
    You will then be able to crew an ambulance with another crew member with a higher clinical authority to practice.

What You Need to Do

  • First things first. If you haven’t already received or read the Volunteer Orientation Book, we suggest it a good place to start. An eBook version is available below in the "Important Documents" section.
  • There is some station orientation checklists and activities in the back of this orientation workbook that you must complete before starting your workshops. These checklists and activities are conducted at your local station with experienced volunteers or your local team leaders.
  • We encourage you to attend your team's rountine training and meet your futire team members.
  • Collect your “Volunteer Student Assessment Folder” from your RTL. Keep this folder safe. It contains a student Information Handbook. An eBook version is available below in the "Important Documents" section. The folder contains the workbooks for each workshop you will attend. Some workbooks require you to complete short questions before or after your workshops. They also contain skills checks that will be conducted by the Regional Education Network (REN) trainers and RTL's during workshops. Once a workbook is completed your RTL will do a final check, sign off and forward to SAAS Clinical Education. We strongly recommend you keep a personal copy of these workbooks in the folder (use your station photocopier) before submitting the original.
  • Inside the student assessment folder is the accredited course enrolment and USI form. You need to complete this enrolment form before you can attend any training (Government requirement). The enrolment form will ask you for a unique student identifier number (USI). If you have previous completed accredited training you most likely would already have a USI. If not it’s easy to get one online. If you have any problems discuss with your VTL/VTC or RTL. Once this form is completed, hand it back to your RTL who will forward it to SAAS Clinical Education.
  • Discuss with your RTL about ordering a uniform and having a photo taken for your ID card.
  • To become an Ambulance Assist you would need to complete a series of face-to-face workshops and workbooks. A combination of independent reading, workbooks and face-to-face training will result in you being issued a Certificate II in Medical Service First Response and an authority to practice as an Ambulance Assist. The face-to-face workshops may be conducted in ‘Fast Track’ mode over a period of a week or conducted over several week or months.
  • To ensure each workshop is as practical as possible we require you to complete some pre-reading i nthe form of eBooks. If for some reason you can’t access the eBooks or would like a hard copy you can either print off a PDF version of the eBooks. Alternatively contact your Volunteer Team Leader (VTL), Volunteer Training Coordinator (VTC) or Regional Team Leader (RTL) for assistance. As a guide refer to the Pre-Course and Pre-Workshop Requirements document below.
  • You should start working with your team and roster on ambulance shifts as a observer (3rd person on the crew) as soon as practical. The more exposure to station duties and patient care, the more confident you will become.

Volunteer Student Assessment Folder

You will be issued a “Volunteer Student Assessment Folder". Keep this folder safe. It contains a student Information Handbook. An eBook version is available below in the "Important Documents" section.



Unique Student Identifier (USI)

Inside the student assessment folder is the accredited course enrolment and USI form. You need to complete this enrolment form before you can attend any training (Government requirement). The enrolment form will ask you for a unique student identifier number (USI). If you have previous completed accredited training you most like would already have a USI. If not it’s easy to get one online. If you have any problems discuss with your VTL/VTC or RTL.






Learning Resources (eBooks)

Please click on the following block to access the Certificate II in Medical Service First Response learning resources (eBooks).





Important Documents




After you open the documents below, you can download them for offline viewing by locating and clicking on the arrow (as circled in red in the above example).




Ambulance Assist Recruit Progress Chart